Refund policy

The discovery call and your quote are free, and there is no obligation to go ahead.

• Before design work starts: if you cancel, we refund the first payment in full.
• After design work starts: the first payment is not refundable, because it pays for the work done and the time we reserved for your project.

If we cancel your project for any reason that isn’t caused by you, we refund everything you have paid for it, in full.

The final payment is made when your website is built, tested and ready to go live. Once the website has launched, the final payment is not refundable. Anything that doesn’t work as agreed is fixed under the support included with your package.

Add-ons such as an Arabic version, copywriting or extra pages follow the same rule as the first payment: refundable in full until work on that item starts.

Care plans, including SEO Care and Watch, run for the term you choose and are not refunded part-way through a term. At the end of the term, you decide whether to renew. If we can’t provide the service during a term, we refund the unused part.

Our plugin store is not open yet. When it opens, plugin purchases will come with a 14-day refund window, and the full terms will be published on this page before the first sale.

1. Email info@stackmime.com with your name, your project and the reason.
2. We reply within one working day.
3. Approved refunds are paid within 14 days, in the currency you paid in and, where possible, by the same method.

Fees charged by banks or payment services are handled as your invoice states.